Terms Of Service

Return Policy

Last updated 10/10/2026

Thank you for your support of my small business. I hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to me for a full refund. Please see below for more information on my return policy. 

RETURNS

All returns must be postmarked within 14 days of the ship date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email me at endersketch.illustrations@gmail.com to create a return request. After the return has been created, place the item securely in its original packaging and include the return form. The return address will be provided with the return form.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned;

• Stickers
• Posters
• Custom orders

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

• Sale items are FINAL SALE and cannot be returned.
• Orders that fail to be delivered without a response from the customer will not be refunded and will be canceled. No response is a week after initial contact email.

International

International returns or refunds cannot be accommodated at this time. 

If you commission me, or if you have commissioned me in the past, you are obligated to follow these rules. Failure to do so will result in a blacklist.

• Commissions take anywhere between 2 days and 2 weeks. This time depends on my own schedule, as I have family and job commitments.

• Payment must be received first before any part of the commission is done, regardless of complexity or price.
  
  
• Commissions will be delivered through email once finished, and you have permission to use them as you wish as long as you give credit back to me, the original artist.
  
  
• If immediate communication is required, email is the best way to get a response as quickly as possible. Any "Read" receipts on social media are not a valid or reliable way to tell if I've seen your message, or if I will respond. I will respond to DMs when I have time. Please email me if I have failed to communicate within a weeks time of message.
  
  
• Any modification to the piece that includes tracing, erasing of the signature, or defacing of the piece is strictly prohibited.
  
  
• If you would like to print the piece, I ask that you inform me, so I may give permission.
  
  
• All terms and conditions must be followed and respected or the commission will be cancelled with no refund.